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Unity Lab Services™ Total Care Warranty for Thermo Scientific Bio Safety Cabinets
Total Care Warranty provides an upgrade to factory warranty. Includes 2 day response time (within specified location and criteria), priority technical support, and one preventative maintenance visit.
Brand: Unity Lab Services™ TCWTYBSC1
This item is not returnable.
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Description
- Upgrade a basic factory warranty with priority Technical Support response, and faster on-site scheduling along with an annual preventative maintenance visit
- 2 business day response time (may vary by location) for corrective maintenance
- Includes parts and labor covered under factory warranty for corrective maintenance
- One scheduled Preventative Maintenance visit, including a preventative maintenance kit (where applicable)
- Priority unlimited access to OEM-trained Technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest digital remote support tools.
- Access to online service knowledge base
- Corrective Maintenance Repair Guarantee for the duration of product warranty or 1 year whichever is longer, as defined in the terms and conditions
- Instrument Software/ Firmware updates included as needed to support a preventative maintenance or corrective maintenance visit
- Upgrades to new versions of software are not included
- 10% discount on additional services including additional preventative maintenance visits, calibration, and qualification services
Specifications
| Upgrade to Factory Warranty | |
| 2 Days (Within Specified Location and Criteria) | |
| Biosafety Cabinet (0.9 to 1.5 m) | |
| Priority Technical Support, and One Preventative Maintenance Visit |
| 2 Day Response Time (Within Specified Location and Criteria), Priority Technical Support, and One Preventative Maintenance Visit | |
| Upgrades to New Software Versions | |
| Total Care Warranty |